A Statutory Body of the

South East Regional Health Authority

All Public Health Staff to be Trained in Customer Service

Oct 22, 2019  |  Kingston

The South East Regional Health Authority (SERHA), which administrates public health care to the largest population of Jamaica in the parishes of Kingston and St. Andrew, St. Catherine and St. Thomas so far has trained over 300 public health staff in Customer Service across all three parishes in an effort to improve patients’ satisfaction.

The series of training began in the month of July 2019  and are still on-going where all categories of the work force are being trained including nurses and doctors.

According to the Director of Human Resource and Industrial Relations Department, SERHA, Ms. Pauline Roberts, the training is aligned to the Ministry of Health and Wellness’s Compassionate Care Programme which seeks to deliver quality services and to improve the standard of care at public health facilities.

Ms. Roberts explained that staff are trained in the major areas of customer service, leadership, patient focus, effective communications skills, accountability and effective and efficient use of resources.



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